Despite the challenges in the past year due to the COVID-19 pandemic, the Department of Social Welfare and Development (DSWD) continues to perform its mandate towards achieving world class quality service that is fully compliant with the International Organization for Standardization (ISO) standards and requirements.

This year, the Department has officially received its Department-wide ISO 9001:2015 Quality Management System (QMS) Compliance Certificate – another milestone in DSWD’s history of dedicated commitment to public service excellence.

The ISO certification covers two of the Department’s frontline services on Securing Travel Clearance for Minors Traveling Abroad and Disaster Data Request Processing, as well as all the essential support services of the Department, delivered by the General Administration and Support Services Group (GASSG) and the Information and Communications Technology Management Service (ICTMS).

The scope shall then be expanded further by the first quarter of this year to include all of the DSWD’s frontline and non-frontline programs, in line with the Department’s efforts to standardize, streamline, and digitize its services. ###