A. SCHEDULE OF AVAILABILITY OF SERVICE
8:00 a.m. TO 5:00 p.m. without noon break
B. WHO MAY AVAIL OF THE SERVICE
Person needing social welfare development assistance
- Individuals/families in crisis situation
- Who have not yet availed of CIU assistance during the year.
- Who are indigent as certified by the Barangay Chairman of the area where they resides.
C. REQUIREMENTS
For Hospitalization/Medical Assistance
- Clinical Abstract and/or
- Medical Certificate with license/PTR No. of the attending physician
- Prescription (for medicine)
- Laboratory Request/Medical Procedures (recommended by the attending Physician)
- Billing Statement (for hospital bill)
- Social Case Study Report from LGU (optional)
- Barangay Certification/Indigency/ any valid ID of the patient or his/her representative (e.g. driver’s license, postal, school, voters and senior citizen ID)
- Referral/Endorsement letter from legislator, if applicable.
2. For Burial Assistance
- Registered Death Certificate
- Funeral Contract
- Permit to Transfer (transport of cadaver)
- Barangay Certificate/any valid ID
- Social Case Study report from LGU (optional)
- Referral/Endorsement Letter from legislator, if applicable
3. For Transportation Assistance
- Barangay Certification/Indigency/any valid ID
- Social Case Study Report from LGU (optional)
- Referral/Endorsement letter from legislator, if applicable
4. Educational Assistance
- Certificate of Enrollment
- Barangay Certification/Indigency/any valid ID
- Referral/Endorsement letter from legislator, if applicable
- Social Case Study Report (optional)
D. PROCESSING TIME
1. For cash outright
- Maximum of 45 minutes per client
2. For issuance of guarantee/referral letter
- Maximum of 15-20 minutes per client
3. For processing of check
- Three (3) to five (5) days
E. HOW TO AVAIL OF THE SERVICE
Steps |
Person-in-charge |
Location |
1. Get a stub number and register the name with the guard on duty |
Guard on Duty |
DSWD Field Office XI Main Entrance Gate |
2. Proceed to CIU Office and wait for the number to be called for screening |
Screening Officer |
CIU Field Office XI |
3. Interview/Assessment for the assistance needed |
Social Workers |
CIU Field Office XI |
4. Recommendation/Action Taken for the assistance requested |
Social Workers |
CIU Field Office XI |
5. Review and Approval of the Officer-in-Charge to the Social Worker’s recommendation for the assistance being requested by the client |
CIU Sub-Office Officer-in-Charge |
CIU Field Office XI |
6. Client will receive the approved assistance whether financial/guarantee/referral letter |
CIU Officer-in-Charge (designated disbursing officer) for the financial assistance Social Worker for the guarantee/referral letter |
CIU Officer-in-Charge’s Office CIU Office |
7. Client to affix their signature as proof for the assistance given |
Disbursing Officer |
CIU Officer-in-Charge’s Office |