The Department of Social of Welfare and Development (DSWD) has started to address grievances related to the initial results of the third nationwide Listahanan household assessment or Listahanan 3.
Listahanan is an information management system that aims to establish a database of poor households that will serve as a basis in the identification of beneficiaries for different social protection programs and services.
As of February 26, 2021, DSWD has received more than 2.5 million grievances. The concerns range from general inquiry, grievances on exclusion, inclusion complaints, requests for correction of information, and transfer of residence.
To address complaints, DSWD coordinated with localities to organize Barangay Verification Teams (BVT) and Local Verification Committees (LVC) to assist in the resolution of grievances or appeals filed in the community.
Currently, receiving of Listahanan 3 grievances are filed in scheduled on-site receiving community desks in barangays managed by Listahanan area supervisors and online via the Listahanan website (https://listahanan.dswd.gov.ph/grievance/).
Those who have complaints may still check the Listahanan website for the schedule of on-site receiving in their respective communities.
Meanwhile, to date, more than 14.4 million households have been assessed nationwide. Some 26,762 barangays nationwide have already posted their initial list of poor households.
Despite the ongoing pandemic, the Department remains committed to implement its programs and services by ensuring that its frontline workers are following minimum health standards set by the government. ###