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DSWD introduces new grievance hotline

Davao City (DSWD XI) – The Department of Social Welfare and Development (DSWD) introduces the new grievance hotline of the Pantawid Pamilyang Pilipino Program. Pantawid beneficiaries and non-beneficiaries alike may now send their concerns regarding the program to 3456 which caters to all networks – Smart, Globe, TNT, TM, Sun and others. The standard text rate is P 1.00.

Beneficiaries may use the text format DSWD<space>4Ps<space>Name of Beneficiary<space>Message (Example: DSWD 4Ps Juana dela Cruz  kulang ang natanggap na payout sa Matina, Davao City) and send it to 3456.

“It is important that this text format should be correctly followed to ensure all SMS sent to 3456 will be directed to the 4Ps inbox,” said Pantawid Pamilya Regional Grievance Officer Odyssa Esther K. Matas.

DSWD has always been keen in encouraging the public to help by reporting anomalies, disparities or inconsistencies with regards to the implementation of the Pantawid Pamilyang Pilipino Program.

“Pantawid Pamilya, like any other programs, has a margin of error. The DSWD, however, exercises transparency and accountability to correct mistakes and further improve program implementation,” said DSWD Regional Director Mercedita P. Jabagat.

Pantawid Pamilya is a social development program which focuses on meeting the Millennium Development Goals of eradicating extreme poverty and hunger, achieving universal primary education, promoting gender equality and empowering women, reducing child mortality, and improving maternal health.

In attaining these objectives, the program provides cash assistance to augment the school and health needs especially of children aged 0 to 14 years old. The beneficiaries will need to comply with the sets of conditions required of them to claim their cash grants. At present, the program has over 294,000 beneficiaries in Region XI. (DSWD)

 

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