DAVAO CITY -The Grievance Redress System (GRS) of Pantawid Pamilya is currently undergoing reforms – from a case-centric management of grievances to a client satisfaction and quality delivery of services. To commence these changes, a GRS Level Up Skills Enhancement Workshop: Working towards an Efficient and Client-friendly GRS was conducted from April 9 – 11 at continue reading : VisMin Pantawid grievance officers convened for GRS enhancement workshop