DAVAO City – The Department of Social Welfare and Development encourages the public to help by reporting inconsistencies, disparities or irregularities with regards to the implementation of the Pantawid Pamilyang Pilipino Program.
In an interview, DSWD OIC Regional Director Priscilla Razon said that complaints and grievances will be duly investigated. The Director urged those who know something about the irregularities to come forward and help speed up the investigation.
“In Pantawid Pamilya, like any other programs, there is always a margin of error. The DSWD, however, exercises transparency and accountability to correct mistakes and further improve program implementation,” she added.
The program has always been keen in encouraging beneficiaries and non-beneficiaries to voice out their concerns. They can forward queries and complaints to their City/Municipal Links assigned in their respective barangays. The complainant, however, must ensure that the correct and detailed information are provided to the City/Municipal Link so as to fast-track the resolution of the complaint.
Complainants may also visit the Pantawid Pamilya Regional Program Management Office at DSWD Compound, Suazo Street, Davao City or call tel nos. (082) 227-1964 /226-2857 local 416. They can also email their concerns to the following email addresses firstname.lastname@example.org or email@example.com.
Another easier option is through the Grievance Hotline. Complainants may text their questions and complaints to the Grievance Hotline at 0918-9122813 by following the format Pantawid Pamilya <space> your name <slash> address <slash> complaint (ex. Pantawid Pamilya Juan Dela Cruz/Davao City/Wala ko sa payroll).
Pantawid Pamilya is a social development program which focuses on meeting the Millennium Development Goals of eradicating extreme poverty and hunger, achieving universal primary education, promoting gender equality and empowering women, reducing child mortality and improving maternal health. In attaining these objectives, the program provides cash assistance to augment the school and health needs especially of children aged 0 to 14 years old. The beneficiaries will need to comply with the sets of conditions required of them to claim their cash grants.
In Region XI, the laudable impact of the program is already perceived. Stories of gains and development have been documented in Pantawid areas where there have been striking increases in school enrollees, availment of health services and attendance to Family Development Sessions. Pantawid Pamilya not only provides the basic rights to health and education but also a better perspective in life. It empowers beneficiaries to be productive individuals and in turn create a more productive society.
At present, Pantawid Pamilya covers 192,217 registered beneficiaries in 4 provinces, 6 cities, and 43 municipalities covering 1,022 barangays in Davao Region. DSWD