Processing of Assistance to Clients of DSWD Crisis Intervention Unit

A.    SCHEDULE OF AVAILABILITY OF SERVICE

 8:00 a.m. TO 5:00 p.m. without noon break

B.     WHO MAY AVAIL OF THE SERVICE

 Person needing social welfare development assistance

  1.  Individuals/families in crisis situation
  2. Who have not yet availed of CIU assistance during the year.
  3. Who are indigent as certified by the Barangay Chairman of the area  where they resides.

C.    REQUIREMENTS

 For Hospitalization/Medical Assistance

  1.  Clinical Abstract and/or
  2. Medical Certificate with license/PTR No. of the attending physician
  3. Prescription (for medicine)
  4. Laboratory Request/Medical Procedures (recommended by the attending Physician)
  5. Billing Statement (for hospital bill)
  6. Social Case Study Report from LGU (optional)
  7. Barangay Certification/Indigency/ any valid ID of the patient or his/her representative (e.g. driver’s license, postal, school, voters and senior citizen ID)
  8. Referral/Endorsement letter from legislator, if applicable.

2.      For Burial Assistance

  1.  Registered Death Certificate
  2. Funeral Contract
  3. Permit to Transfer (transport of cadaver)
  4. Barangay Certificate/any valid ID
  5. Social Case Study report from LGU (optional)
  6. Referral/Endorsement Letter from legislator, if applicable

3.      For Transportation Assistance

  1. Barangay Certification/Indigency/any valid ID
  2. Social Case Study Report from LGU (optional)
  3. Referral/Endorsement letter from legislator, if applicable

4.      Educational Assistance

  1. Certificate of Enrollment
  2. Barangay Certification/Indigency/any valid ID
  3. Referral/Endorsement letter from legislator, if applicable
  4. Social Case Study Report (optional)

D.    PROCESSING TIME

1.      For cash outright

  • Maximum of 45 minutes per client

2.      For issuance of guarantee/referral letter

  • Maximum of 15-20 minutes per client

3.      For processing of check

  • Three (3) to five (5) days

E.     HOW TO AVAIL OF THE SERVICE

 

Steps

Person-in-charge

Location

1. Get a stub number and register the name with the guard on duty

Guard on Duty

DSWD Field Office XI Main Entrance Gate

2. Proceed to CIU Office and wait for the number to be called for screening

Screening Officer

 CIU Field Office XI

3. Interview/Assessment for the assistance needed

Social Workers

CIU Field Office XI

4. Recommendation/Action Taken for the assistance requested

Social Workers

CIU Field Office XI

5. Review and Approval of the Officer-in-Charge to the Social Worker’s recommendation for the assistance being requested by the client

CIU Sub-Office

Officer-in-Charge

CIU Field Office XI

6. Client will receive the approved assistance whether financial/guarantee/referral letter

CIU Officer-in-Charge (designated disbursing officer) for the financial assistance

Social Worker for the guarantee/referral letter

CIU Officer-in-Charge’s Office

CIU Office

7. Client to affix their signature as proof for the assistance given

Disbursing Officer

CIU Officer-in-Charge’s Office

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